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RDW is valued customer
Customer RDW earn an official mark (photo: jbek.nl)
(AP) The customer service of the RDW has the official seal of approval ITO.
It is a recognition of the RDW, the service has developed from the perspective of the customer.
"Achieving the ITO certificate is primarily a compliment to our staff.
It is a culmination of work and also an incentive to further improve this level, "said RDW Director Johan Hakkenberg.
A total of 25 organizations from the profit and non-profit label the ITO.
The RDW is the first government organization that receives the label for both telephone and email handling.
The ITO independent organization dedicated to improving the quality of customer service organizations in the Netherlands.
The ITO certificate is proof that an organization meets the high standards of customer service sets ITO, telephone or online.
It is awarded to companies whose services are characterized by high quality, reliability and accessibility.
The Customer Contact Center RDW handles yearly over 1 million phone calls and 65,000 e-mails off.
"For years we work on things like quality and bringing down waiting times.
We want our customers as quickly and as effectively as possible helped.
We are taking the extra mile higher.
This certification is ITO as the appreciation.
It is also the incentive to continue work on improving customer service.
For where the customer is surprised by today, tomorrow's customer will normally, "said French French, Manager Customer Contact Center.
The certificate is December 18 officially presented by CEO Dirk Westendorp Foundation of the ITO, and Edwin van Wijk, CEO of the certification institute.
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